Privacy Policy

This website is operated by Bug Busters Pest Control. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:

  • who we are;
  • how and why we collect, store, use and share personal information;
  • your rights in relation to your personal information; and
  • how to contact us and supervisory authorities in the event that you have a complaint.


Who we are
Bug Busters Pest Control (‘we’ or ‘us’) collect, use and are responsible for storing certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation which apply across the European Union (including the United Kingdom) and we are responsible as a ‘controller’ of that personal information for the purposes of those laws.


The personal information we collect and use

a. Personal information you provide to us

We may collect the following personal information that you provide to us:

  • First and Last Name
  • Phone Number
  • Email Address

Some examples of when we collect this information include:

  • You use the contact form on this website
  • You send us an email
  • You call us by telephone

b. Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

  • shall consent on their behalf to the processing of their personal data;
  • shall receive any data protection notices on their behalf; and
  • shall consent on their behalf to the transfer of their personal data abroad.

c. Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. We may use these cookies and/or similar technologies on this website.

In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.

The following examples illustrate how we may use cookies to monitor and/or collect the following information:

  • How many times a user visits the website
  • Which pages a user views
  • Traffic data, where users come from (e.g. search engine)

This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

On the first occasion that you use our site we will ask whether you consent to our use of cookies. If you do not wish to consent, you should NOT use our website or set your browser to not to accept cookies. The websites below tell you how to remove cookies from your browser. However, if you disable cookies, some of our website features may not function as a result.

For further information on our use of cookies, please see our Website cookie policy.
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.


How we use your personal information
We collect information about our users for the following purposes:

  • Analysis how the website is being used
  • Update and improve the website


Who your information may be shared with

  • We may share your information with law enforcement agencies in connection with any investigation to help prevent unlawful activity.
  • We will not share or sell you personal information with any other 3rd parties.


Required personal information

  • No personal information has to be provided by you to us at any time to use this website.


How long your personal information will be kept
We will hold your personal information for the following periods:
We may hold your name and information provided via the contact form for up to 6 years to satisfy UK Tax Law.
These periods are no longer than necessary in each case.


Reasons we can collect and use your personal information
We rely on the following as the lawful basis on which we collect and use your personal information:

  • consent; to contact you regarding an enquiry to provide ore information about our services
  • contract; to contact you regarding work or services we provide to you


Keeping your information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.


Transfers of your information out of the EEA
We will not transfer your personal information outside of the EEA at any time.


Children and the validity of consent
Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.


What rights do you have?
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information
  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances
  • claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/).

If you would like to exercise any of these rights please:

  • email, call or write to us
  • let us have enough information to identify you
  • let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
  • let us know the information to which your request relates

From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

How to complain
If you wish to make a complaint, please use the contact information listed below.
We aim to acknowledge and respond to any complaint within a reasonable time.


Changes to the privacy policy
This privacy policy was published on 26th April 2021 and last updated on 28th April 2021.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.


Contacting us
If you have any questions about this policy or the information we hold about you, please contact us by:

e-mail: privacy@bugbustersdorset.co.uk
post: Bug Busters Pest Control, Clouds Hill Cottage, Clouds Hill, Wareham, Dorset BH20 7NQ


Reviews

butter flyz in my supebutter flyz in my supe
17:06 02 Jun 24
A really knowledgeable lady. Thank you for your really swift response, especially it being a Sunday. I would highly recommend.
L HL H
19:19 25 May 24
We had some pests in the garden and Jane came quickly and was confident that two visits would solve it. I was a bit sceptical but Jane was proven right and the pests are gone . I hope in the kindest way that I don’t need her services for some time 👍.
PaulPaul
17:20 17 May 24
Very responsive service with great communication throughout.
Morgan BartonMorgan Barton
18:37 07 May 24
Highly recommend.I spoke to Jane just before 6pm in regards to a small wasp nest that had formed in our shed, she arrived within the hour after kindly fitting us in last minute. Competitive price for an evening visit also. Jane dealt with it very professionally and quickly, offering us some advice for the next few days also. Very satisfied with the overall outcome.Thank you again ☺️
Keith WelshKeith Welsh
10:58 07 May 24
Prompt, professional and friendly service.
John BuckleyJohn Buckley
18:56 16 Apr 24
Jane was very quick to respond to our enquiry. She turned up as expected and dealt with the issue in a very professional manner. Thanks for your help Jane. Would definitely recommend her 👌
Eve Bonham CozensEve Bonham Cozens
10:26 16 Apr 24
Excellent prompt service, with quick results. Highly recommended.
Jane came out and took care of our problem quickly and efficiently, she is knowledgeable, friendly and a consummate professional, thank you Jane!
giles wigodergiles wigoder
15:20 09 Apr 24
Came out same day and was very professional
Andrew HAMILTONAndrew HAMILTON
08:53 04 Jan 24
Reliable, experienced, knowledgable, helpful
George PothecaryGeorge Pothecary
14:12 27 Nov 23
Contacted Jane when I found unidentified insects in one room. Sent images via Messages and she swiftly identified them as carpet beetles and advised re action. Today she came to spray the carpet. Impressive service, all done within two days at competitive price. Recommended.
Hayley PerrinsHayley Perrins
20:15 23 Nov 23
Had such difficulty getting anyone to reply, Jane replied almost instantly and came to solve our issue quickly and efficiently. She was professional throughout, organised and well prepared.Many thanks,The Perrins family, and the wasps which are now well and truly gone!
Neal HendesNeal Hendes
17:48 14 Nov 23
Excellent service. I wouldn't hesitate to call Jane if I need pest control in the future.Thankyou
Sarah RichardsSarah Richards
11:10 20 Oct 23
Jane came to deal with the wasps nest within 2 hours of our call great service, fantastic response.
Pippa DrakePippa Drake
16:50 10 Oct 23
I rang Jane on Tuesday morning last week, to ask whether she would be able to visit my mother's house so that I could show her the location of the wasps' nest, and she could then treat it whenever she had time. She happened to be in the area, so she called round an hour later - and treated it there an then. Absolutely brilliant service. Very friendly, professional and efficient.
OliverOliver
11:50 16 Sep 23
I thoroughly recommend Bug Busters, they arrived the same day to deal with a huge hornets nest, gave update texts on arrival time and were friendly, professional and even sent me some photos of the hornets nest afterwards to show the kids.
Carole RedhouseCarole Redhouse
14:43 12 Sep 23
Called on a Saturday and she was out on Sunday morning - treated 2 wasp nests in the ground. Would defo use again should the need arise.
Zoe CakeZoe Cake
10:33 10 Sep 23
Very swift treatment of hornets nest. Profession, quick, polite, clean and tidy. Value for money. Great response time too.
Ben SpracklenBen Spracklen
06:15 28 Aug 23
Quick response from Big Busters, great communication and advice given. Very professional and reliable.
Louise GLouise G
12:27 14 Aug 23
We called Jane last minute on a Sunday, and she was amazing in offering to book us in for a visit the very next day!She kept us informed of what time to expect her and above all was efficient, knowledgeable, and answered all of my many questions!Fingers crossed the bait does the trick for any unwanted visitors in our loft. Many thank and see you for our follow up visit.
John JamesJohn James
21:26 08 Aug 23
Called Jane on Friday about a wasp nest in an awkward and restricted location in our loft/gable end, which she came and and dealt with early on Monday. Friendly and professional approach. Nest dealt with effectively. Happy to recommend.
Kevin OxberryKevin Oxberry
18:14 03 Aug 23
Called Jane at Bug Busters on a Tuesday regarding an issue with wasps in a conifer tree. Booked a visit for the Friday. Jane messaged on Wednesday to say she was able to visit a day earlier on Thursday afternoon. Arrived promptly and quickly identified that there wasn't a nest, just the wasps attracted to the conifer and using it for feeding but dusted the tree anyway to deal with and clear the problem. All done in around 30 minutes.First class professional, friendly service from someone who knows what they are doing and understands what customer service is all about.Highly recommended.
Debs AinsworthDebs Ainsworth
18:02 21 Jul 23
Jane is local, professional, and friendly. She responded quickly to my call and sorted out a wasp nest in an old sofa which had been in our log store for a while, destined for the dumpThe problem was quickly and effectively dealt with, at a very reasonable cost. Would highly recommend
Alexandra BullAlexandra Bull
19:21 29 Jun 23
Really quick response to deal with a wasp nest outside our front door, thank you! Would highly recommend
Bod HarrisBod Harris
18:01 20 Jun 23
Jane from Bug Busters phoned us back almost immediately after leaving messages and was from the beginning extremely calm and reassuring. She was able to visit the house within a few hours and quickly worked out where the infestation was. She dealt with the problem in a calm, competent and professional manner and has booked to return next week to see how things have developed. On the basis of what we have experienced so far I would have no hesitation in recommending this business.
JacquiJacqui
12:31 20 Jun 23
Jane responded really swiftly to our call. She offered good advice regarding our bee nest. Would highly recommend her & will definitely contact her again if we have any further issues.
Sarah JudkinsSarah Judkins
11:12 14 Jun 23
Jane was so lovely and prompt. Put the job on checkatrade for Wasp nest treatment and with half an hour she got back to me. Giving me a rough quote from what I described and her availability. Able to come a couple of hours later. Treated the area and gave me advice of what will happen and how long to give it. Would definitely use again if needed. Thank you
Sarah VileSarah Vile
15:08 10 Jun 23
professional, reliable, open and honest service with excellent immediate effects and lots of helpful tips and advice moving forward - cannot recommend Jane highly enough.
Hrisona NenchevaHrisona Nencheva
20:14 04 Jun 23
Massive thank you to Jane from Bug Busters! We were worried we had a bed bug problem, but thanks to her expert knowledge and help on a Saturday and Sunday it was bird mites. Still not nice, but less horrible. Can't thank her enough for being able to relieve some stress. After sending a photograph she identified the issue. Many thanks again!
Dave SimpsonDave Simpson
17:46 22 May 23
Excellent service from Jane who arrived as expected and was very professional with her knowledge and actions.
Ashlee AbbottAshlee Abbott
15:26 15 May 23
Thank you for your help with my wasp situation Jane. It was so lovely to meet you and I really appreciated your quick response. Also wealth of knowledge shared. Highly recommend.
Daniela HurrionDaniela Hurrion
19:58 23 Dec 22
Jane arrived at my home to deal with a suspected rat presence. She was very knowledgeable and professional and answered all my queries clearly.
Shawn KeysShawn Keys
11:14 29 Aug 22
Replied really quickly to our call. We had a wasp nest at the front of the house in the eaves . Tried to access it via the loft to get the powder in but we had restricted access so had to go in from the front entrance the wasps had mad. She was very honest that the treatment might not work just from spraying the front entrance but that it should be OK. Turned out she was correct and the nest was dead within a day. Great service. Highly recommended
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